Bad service!

I called Accounts on *** and the lady who assisted me, or to say who was more unprofessional and having no idea on how to render customer service from the word go, was uncalled for.

She continuously spoke over me, interrupted me when i tried to explain the situation at hand, and that frustrated me more. It is bad to think, whether this is the type of service a customer should endure from call center agents. I only wanted to find out, what advise she could have given, regarding the water consumption that increased for Dec'19.

And the norm, when calling the Port Elizabeth Municipality, is to be referred from pillar to post. I really would appreciate if someone can get back to me and to address this type of behavior on calls.

Customer don't have to go through this, where do you get peace of mind, if you have to speak to agents who don't want to do their jobs, who hate to be disturbed since they want to sit on idle for most of the day and not focussed on rendering world class customer service!!!!

This is very bad, very poor service and demand that those agents at the call center should be taken through training on their courtesies, professionalism, tone of voice, and to understand the fine line between a customer and an agent.