Nel Attorneys

Unfair service

I'm writing to express my extreme frustration and disappointment regarding the property I purchased, which was handled by Nel Attorneys as the transferring attorneys. Despite numerous attempts to resolve the issue amicably. As per the Offer to Purchase contract, it was clearly stipulated that if the seller or buyer occupies the property after registration, they would be liable for rent. However, the reality has been far from this agreement. The property was registered on August 4, 2025, and the seller continued to occupy the premises without paying rent, despite my repeated requests to Nel Attorneys to intervene and ensure the seller honors their obligations. I've sent multiple emails to Nel attorneys, requesting their assistance in resolving this matter, but unfortunately, the seller's occupation without payment continued. It's only recently that the seller has vacated the property, but the outstanding rent remains unpaid. What's even more concerning is the lack of support I've received from Nel Attorneys. When the agent attempted to communicate with them, they seemed uninterested in assisting, suggesting that small claims court might be the only option. As the transferring attorneys, don't they have a responsibility to ensure that the terms of the sale are fulfilled, including the payment of rent as stipulated in the contract? I would appreciate it if you could look into this matter urgently and advise on the best course of action to recover the owed rent. I'm counting on your prompt response to resolve this issue. Please find the details below for your reference: - Property registration date: August 4, 2025 - Seller stayed from 4 August 2025- (vacated) 7 October 2025 - Rent per month R5200.00 - Outstanding rent amount: R10400.00 - Communication records: - 4th August 2025 property registered - 7th Sept 2025 requested assistance from Nel attorneys so the seller can vacate and pay rent. No assistance received - 25 Sept 2025 received email regarding registration pack which needs to be taken to the municipality to register the property under my name. I rep**** and said I will not until the seller pays rent and vacates the property. No reply to that email as well - 7 Oct 2025 the agent sent the attorneys for their intervention but was told there is nothing they could do. 9 Oct 2025 the agent sents another email asking what will happen if the seller doesn't pay the rental amount. 10 Oct 2025 the attorneys respond that if that the case I the buyer should take the matter to the smalls claims court. I find this unfair and unjust as the registration attorneys they should foresee that the whole process is fair to both the seller and the buyer. Can the registration attorneys make sure that I get my rental amount due to me. As soon as possible as the seller will receive a refund from the municipality when they paid for services until the whole process is complete.