Threats over text if not edlivering services for free

We are an ISP that supplies internet services on the WEST Coast:

We supp**** Elsa Venter with wifi at two sites. Both these sites are in Langebaan.

She paid the install fee and the monthly fee and all was fine.

When she receives visitors, the visitors wil come with DSTV decoders etc etc and then unplug the wifi router to plug in DSTV or whatever other device. We will promptly get a call that the internet is not working and we have to drive out and plug a cable back in. On occasions this happened three times a day. I told Elsa that we cant keep running to her sites to plug back cables and we will be asking for a call out fee. Suddenly this problem went away.

Fast forward two or three months: We met Melanie at the Villa Diamante site and discovered the radio has been ****** and the router damaged and the power supply was also gone Elsa asked that we quote her on a new power supply. I did and also sent her a quote on the radio.

This is where her attitude changed dramatically. She told us that she will not be paying and we can leave everything which we did. Melanie informed us that there are new tenants moving in and for this reason we said that we can put up some of our own equipment for the next 6 months.

Tenants moved in and met them on site with Melanie and they asked for an extender as it is a double storey unit and the current router does not cover the second storey. We said we will send the quote and only order once the money reflect in our account as we have been caught before where we order stuff for Elsa and then she does not pay us.

We sent the quote to Elsa on email and WhatsApp as well as Melanie. Melanie also tried to get hold of Elsa. Elsa eventually sent me a messages after 10pm telling us we are ******* etc and we are milking her for money. I sent these voice messages to the tenants and Melanie and told them they can sort out the extender themselves. The tenants phoned me and paid for the extender. This was past 11pm

When speaking to the tenants and Melanie the next day, I was told that Elsa didnt even know that there was tenants in the house or did she know her employee Melanie was present when this was discussed.

Elsa went on Facebook for some revenge. She told people that we ***** from her, we dont deliver after sales service etc etc. I did notify Elsa that moving ahead we will be strict on call out fees and noting is for free for her anymore. She didnt want ta pay for equipment that needed to be replaced, she didnt want to pay for the extender, she didnt want to pay for the power supply, she didnt want to pay for trunking, she didnt want to pay for call out fees. I told her that this will stop immediately, No pay, no work.

She is currently in arrears for after hours support where the mistake we had to fix was not on our network. She told us "druk jou invoice in jou gat op". From here it became the norm to swear us over whatsapp. Last week her invoice for the internet had to be paid, she had excuses of load shedding and and and. I just told her that she is welcome to pay when she is ready, but we will be suspending the connection at 17:00. For this reason she made the payment as the client pays 499 extra in their rental agreement, so she had no choice as we also told the client that we are suspending the line as Elsa is known for not paying for services.

Again we were sworn at etc etc as Elsa was not happy that she had to pay 499 for the internet service.

We had another call for support and again it was a faulty cable ... we also did not get paid for this. Elsa plays ******** and tells people that we over charge her and the internet is mot 499. She does not tell the whole story that like any other ISP there will be a charge if you are the cause for the call out. She is malicious and she is seeking revenge. She calls us ******s and for this reason my support team refuse to assist on her account and I do support them on this decision as Elsa does not pay us for the service and then humiliates us as well. This is serious and we are looking at avenues to open a case of hate speech.

She is also now claiming that the loan equipment is her equipment and that she will be contacting the police if we take our equipment back as we notified her that we will not be doing business with her anymore and that we will collect our equipment.

We are also being sent messages that we should be dead, commit suicide etc etc and again, we are looking at options to open a ******** case against her.

Do not go near this company, you will get constant mesasges swearing you and treatening with violence and false reviews.