Totally disgusted!!

Yesterday, 21/08/17 I went to Nebutrax Atlantis previously traded as Zebros, where I have bought a meal for us. Before I place my order I asked the girl behind the counter, why the chicken look so old & she assured me that it is the chicken they made the specific date I have mentioned. When we got home & I wanted to dish the food for us, I then noticed that the chicken was old & dried out & basically looked like biltong! Realising the time I new I could not phone as it was after 7 the evening & they were already closed. I then had to give the food to the dogs as it was not eadable.

First thing this morning, 22/08/17 I phoned the store & spoke to the manager who was on duty & explained my situation. She than asked me why did I not bring the food to them so they could see. I then explained that it is not convienient for me as I travel with public transport & was so ****ed off after I have asked the lady, who took my order numerous times if the chicken are fresh & she assured me it is, I threw it away!

She than said to me she will phone her boss, that I whatsapp'd the evening about my expierence & even took pictures as proof & will come back to me!

Well the 'boss' phoned and appologised, but then I could not talk further & just said ok & bye. I then phoned him back & his phone went straight to voicemail & then phoned back twice after that & his phone rang & went over to voicemail. He then phoned me back twice but because I was in a meeting I could not answer his call.

After that I phoned the shop numerous times back & forth as I was highly irate at the service & the food they sold to me! I have spend just over R200 for food my family & myself could not eat!

This evening the owner (boss) phones and says, sorry but there is nothing he can do as he did not have any complaints & that it us just me! I then said but you are *****ing from people & that is not fair as we could not eat the food & R200 is not 20c! He laughed & said well this is as far as you go & I had no other complaints.

Well let me tell you Mr owner/ boss, just because 1 has complain & complain about your staff@ attitude give you NO right to ***** from.people the way you do! For you It is ok to sell people old food & take there money but it is not okay for you to do what is right. It also doenst mean that if only 1 has complained about your food & the rest didnt, I was at wrong & I am supposedly lying according to you! I have sent the proof! And story you spin about your suppliers is a BULL**** story .

After numerous complaints about some of your staffs attitude & the waiting period that we have to wait, does NOT give you the right to treat people the way you did to me, because I complain! As a customer I have the right to complain if something is not up to standard!

You should be ashamed of yourself by treating customers the way you do & ***** from them!

Your staff does not even want to handle situations like this because if the take situations like this into there own hands & use iniative by handling there customers right, and if the manager decided to either refund my money or replace my order, she would have to pay in! What **** is that?

I dont believe in robbing people. If it was 1 piece of chicken I would say ok. But the whole order was old chicken! That is just *****ing!

I could not feed my family from the food I purchased from your store! It was disgusting!

And after all the complaints I have still supported your shop & even complimented you in some of your new meals, but because of my expierence yesterday, I am lying!

Lokk at yourself & say that I am *****ing from people & I refused to give the good customer service. And because of you a family could not eat from your food!

SHAME ON YOU!!!!!!!!