Very Unhappy Client

<p>I requested for statements (from Elaine and fellow colleagues) since the start of 2015 and I only received one statement the 4th of August 2015. So it took more than 5 months to send me one statement. As per the recordings you will find out that on every call this was discussed that I want statements every end of the month and i will not pay if i did not received any statements. I only once received statements and it is unacceptable. I then paid my account in full to eliminate all the issues but the person that was assisting me gave me two different settlement amounts. After paying my account on the 20th of July 2016 I waited another 2 days before only receiving the paid up letter and three days after that received another settlement statement. I have a bad credit record because of them not sending me statements as I cannot pay an account if I dont have any paper work to support it</p>