*verbal assault*

i have received calls from your agent by the name of noria, all of which are not good I ask myself does this company do call audits? each time I have received calls from this lady shes demeaning and degrading me for unemployment and asks very personal questions such as do I sleep in the same bed as my wife since I am unemployed. i can clearly hear she is making fun of me as there are laughs in the background from other call center agents so much i have asked myself if that place is a circus or what. this company has allowed this person to verbally insult me repeatedly because i receive the same calls from same person atleast 3 times a week. what is your code of conduct and what would your client standard bank say because it seems no code of call audits and disciplinary action from you guys on your staff