RR
Ruanda R

1 reviews | Active since Jul 2017

17 Oct 2017, 14:38

trying to get settelement amount from NDS

I'm in contact with Lungile ( whom is usually quite good) from your company and I had two agents try call me on Monday. I did explain Mondays aren't good for me ( they did try call ) original at 12:00 then again at 13:00. I was not able to take the calls as I work in insurance and cant always take calls. I asked that they call me on TEUSDAY at 12:15 as I made sure I was free during this time. I have not had any communication from the office since and I urgently need to get a consolidation quote form them

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Replies (1)
Nds Credit Management
Nds Credit Management's reply19 Oct 2017, 12:34
Official

We refer to the complaint received on 17 October 2017 and hereby confirm that we act on behalf of Capitec Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.