POOR SERVICE

I continously receive sms from this company stating I need to make payment as I have defaulted, I make payment every month on the 25th anf all I asked them to do for me is to forward a statement with the payments made so far, I have been waiting for 3 months now for a statement. I have spoken to numerous agents as well as team leader and none of them were able to help but rather made excuses. I have gone as far as using there whatsapp contact but this did not make a difference as more excuses were received. I feel that this company does not have a clue of what client service means and if I do not get a response within the next few days I will be reporting then to the ombudsman