No customer service skills whatsoever

Gift called me at around 10:30 on Saturday morning while i was still sleeping, i answered the call and immediately i could tell that he was either new or didn't know how to speak to people, he then asked for my ID number for which i opted to give him my date of birth rather as its not easy for me or anyone for that matter to just give out that kind of information over the phone due to the high rate of ***** happening nowadays. He then told me that he was calling on behalf of a service provider i knew so i told him my reasons for not paying that particular account but he just went over the radar on the call, shouting at me and telking me that he's not the one that owes the particular service provider and that when i look for a job im not gonna get because i have a bad credit record. <br> <br> This ****es me off because i spoke to him in a civilised manner and he just treats me like an object and then when i ask to speak to his manager he swears and hangs up the phone. <br> <br> Is this the kind of people that you employ to deal with people? Do you think that the consumer protection act will approve of such treatment from people who are supposed to be assisting the consumers?