NDS UNFAIR TREATMENT

On 22 December 2021 I received a call from one of the NDS consultants on behalf of CELLC (I have proof of the sms they send with the amount and the banking details) claiming that I am still owing R1612 to CellC. The lady assured me promised me that as soon as I pay that amount my account will be closed and I will get a paid up letter. I paid the same day R1650 (I have a receipt). I then received an email from CellC that I should ask for a paid up letter from NDS and that NDS has not provided with confirmation that my account has been paid off. When I call their offices my calls gets cut off and when I send emails they reply saying that I must send settlement letter. I don't know where to get that settlement letter. Isn't their job to give me a paid up letter. I had a contract with other mobile companies, once you settle the account they send you a paid up letter with no problem. I am just a customer where must I go around looking for a paid up letter. I have written to NCC but unfortunately they are currently closed. All the above information, their call records can prove. Anyone who can help please. Other than that I will have to pay for lawyers to assist me.

Thank you Peter