1 reviews | Active since Sept 2017
Incorrect banking details given to me
NDS/ Woolworths, I have made a settlement payment in March 2017 on my Woolworths account, I received a call around three weeks ago saying my account has been paid 5th April last.
I have been sending my proof of payment continuously. I have been following up and could not receive PROPER feedback from any of their agents.
Today, 13 September 2017, I spoke to one of the agents at NDS and she advised me that the account number given to me was incorrect. I received an email from a NDS employee in March 2017 and made my settlement payment according to what I received from an NDS employee. I have contacted my bank and they are unable to reverse a transaction that took place almost 6 months ago. I was advised by the agent that I must now pay R1864-45 to settle my account.
We refer to the complaint received on _13-09-2017 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to the Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Regards.
NDS Credit Management Team
We refer to the complaint received on _13-09-2017 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to the Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Regards.
NDS Credit Management Team