Ndalwenhle Online Hats fails to deliver

I bought a black hat from an online Ndalwenhle hat designer and immediately paid for courier on 18 July 2025. It is now two-months down the line, I'm yet to receive my order. I have sent numerous reminders to the seller without success.

FNB:-) R500.00 paid from Premier a/c..... @ Online Banking. Avail R00000. Ref.Send ******x. 18Jul 14:39