One star is tooooo much

Firstly I have no hope in getting a response from this anyway but it's worth a try.

Ncube Inc is by far the worst company I have ever had to deal with .... I don't understand how Vodacom a trusted brand in South Africa can deal with such a low level company . Agents are not professional at all they are rude to the point where they make you want to be rude and lose your mind.

My account was handed over fair enough my bad for falling on tough times.

I did contact them saying i am will to start paying even though I am not working all I want is a proof of agreement letter which I need so I can start a job by the way jobs are not easy to come by especially given the circumstances.

The agent tells me no they cannot do that as when people get the letter they don't pay. I understand that maybe true.

So to show a sign of good faith and also that I am really interested in freeing my account not just the letter I ask the agent if I can make a payment something that I can afford and we both come to and agreement.

Her promise was pay the said amount and I will get the letter drawn up for you once the payment reflects.

This was done at the end of February ever since then it has been endless calls to them and not getting any help at all. Vodacom also refuses to help me.

They either do not answer , transfer you to God knows who till the call cuts off and when you call back it's like u a bother now or they just be of no assistance when they eventually do answer. What can I do how can I get help. I'm unemployed with a great opportunity to be employed you guys want your money I want to pay you but you don't want to do your part.

Well now let's hope for a reply and some solution by the way I am still going to pay again this month even though I am not earning a salary.