PJ
Paula J
1 reviews | Active since Jul 2011
21 Jan 2021, 09:28
EXPRESS SCRIBE transcribe latest version DOES NOT WORK!!
Jan '21 DON'T BUY EXPRESS SCRIBE .transcription latest version DOES NOT WORK. BUG??!??! You've been warned. LOADS FILES BUT NO MINS. EXPENSIVE SOLUTION DOES NOT WORK. NOT A SOLUTION.
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Replies (2)PJ
Paula J's updateReviewer Update
23 Jan 2021, 13:30If you don't take a customer support subscription out with Express scribe (which they ask you to pay for that service) you are told you will be in the queue and you must wait until after people who have paid for a support subscription then they will help you. I contacted Express Scribe with the problem and they have resolved the bug and my files are uploading although I don't see why i should pay a company a subscription for support service when their product is faulty. They did fix the bug in their product.
PJ
Paula J's update23 Jan 2021, 13:30
Reviewer Update
If you don't take a customer support subscription out with Express scribe (which they ask you to pay for that service) you are told you will be in the queue and you must wait until after people who have paid for a support subscription then they will help you. I contacted Express Scribe with the problem and they have resolved the bug and my files are uploading although I don't see why i should pay a company a subscription for support service when their product is faulty. They did fix the bug in their product.
PJ
Paula J's updateReviewer Update
08 Feb 2021, 21:40Well, problem was fixed with a few days but now the same bug has crept in again just one month later. The file downloads but there are no minutes and, therefore, I have no audio. A useless product.
PJ
Paula J's update08 Feb 2021, 21:40
Reviewer Update
Well, problem was fixed with a few days but now the same bug has crept in again just one month later. The file downloads but there are no minutes and, therefore, I have no audio. A useless product.