Why am I being ignored? Where is my money?

On the 3rd of April I emailed Ms Lerato Hini, asking her for information on why my paperwork was taking so long, and how far it is from completion. I have not received a reply. It seems it doesn't matter who you speak to there, you either get the runaround or are completely ignored. Judging by the service I have received, and all the negative comments on Hello Peter {with regards to exactly the same problem) I think a journalist should take a look into this situation and expose what is going on there. The agent, Ntobeko, either puts the phone down or promises to call back - and doesn't. This has been going on since the 9th of February 2024. All I want is my paperwork done. It says Lerato Hini but on her email address its Nduku.