Poor Service

Not everyone is having a good day. however in a work environment, contact centre environment. despite the pressure calls HAVE to be answered politely, efficiently and feedback and querries need to be provided.

A client calls for a reason and having a contact centre employee yell at them on the phone has never resolved any client query. Be careful of Clement at the NBCRFI contact centre, not only does he yell at clients, he has the audacity to tell them they do not know what they are talking about as he is upstairs in his work environment and knows what he is doing. Such behaviour is unacceptable as i hang up without having my query resolved and need prompt feedback regarding the status of my application.