Jhb callcentre ghost town

subitted documents for unclaimed benifits was submitted 19 july 2024.Was told payment will be done within 60 working days.its now 65 working days tried phoning jhb *** switch bord gave me *** direct number to phone.tried phoning nonstop for 1h30min no answer.phoned callcentre back rude guy gave me ***..yet line busy for 30 min no answer. I just want to get status of my claim seriously no help no answer .Where is customer support now a days