SY
Siphesihle Y
1 reviews | Active since Mar 2015
04 Feb 2026, 13:30
Worst customer service ever
If I could give this company a zero I would. Worst services ever! They don’t pick up calls. Every time I’ll be on hold for close to an hour! EVERYTIME! The don’t respond to emails. I submitted a claim in 2024 they never told me the was something wrong with the documents needed, everytime I send something I have to be on hold on a call just for confirmation cause I don’t no one will say anything. Finally all documents were done last September and still nothing!!
Helpful (0)
Replies (5)0
Replies (5)
NBC Holdings Pty Ltd's replyOfficial
04 Feb 2026, 15:34Good day Siphesihle,
Your complaint is noted, in order for me to assist you further I will require your ID number as well as your company name. Kindly provide me with details to check and confirm the status of your claim.
Regards,
Lebogang
Your complaint is noted, in order for me to assist you further I will require your ID number as well as your company name. Kindly provide me with details to check and confirm the status of your claim.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply04 Feb 2026, 15:34
Official
Good day Siphesihle,
Your complaint is noted, in order for me to assist you further I will require your ID number as well as your company name. Kindly provide me with details to check and confirm the status of your claim.
Regards,
Lebogang
Your complaint is noted, in order for me to assist you further I will require your ID number as well as your company name. Kindly provide me with details to check and confirm the status of your claim.
Regards,
Lebogang
SY
Siphesihle Y's updateReviewer Update
04 Feb 2026, 15:37I was just got off the call now, and the person who is supposed to handle my case is not around Henry Thornicroft I also couldn’t get hold of a person I was being transferred to now Gladwyn…no one seems to know anything in that company
SY
Siphesihle Y's update04 Feb 2026, 15:37
Reviewer Update
I was just got off the call now, and the person who is supposed to handle my case is not around Henry Thornicroft I also couldn’t get hold of a person I was being transferred to now Gladwyn…no one seems to know anything in that company
NBC Holdings Pty Ltd's replyOfficial
04 Feb 2026, 15:54Good day,
Henry Thornicroft handles our Unclaimed funds, I have escalated your issue to his manager for urgent feedback.
Regards,
Lebogang
Henry Thornicroft handles our Unclaimed funds, I have escalated your issue to his manager for urgent feedback.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply04 Feb 2026, 15:54
Official
Good day,
Henry Thornicroft handles our Unclaimed funds, I have escalated your issue to his manager for urgent feedback.
Regards,
Lebogang
Henry Thornicroft handles our Unclaimed funds, I have escalated your issue to his manager for urgent feedback.
Regards,
Lebogang
SY
Siphesihle Y's updateReviewer Update
04 Feb 2026, 16:03If I don’t hear from them by tomorrow I’ll be laying a complaint about this to the ombudsman
SY
Siphesihle Y's update04 Feb 2026, 16:03
Reviewer Update
If I don’t hear from them by tomorrow I’ll be laying a complaint about this to the ombudsman
NBC Holdings Pty Ltd's replyOfficial
09 Feb 2026, 10:41Good day Siphesihle,
I can confirm that Henry has provided you with feedback as well as the process involved with regards to the member's death benefit. As confirmed feedback will be provided once the meeting has taken place in March 2026.
Regards,
Lebogang
I can confirm that Henry has provided you with feedback as well as the process involved with regards to the member's death benefit. As confirmed feedback will be provided once the meeting has taken place in March 2026.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply09 Feb 2026, 10:41
Official
Good day Siphesihle,
I can confirm that Henry has provided you with feedback as well as the process involved with regards to the member's death benefit. As confirmed feedback will be provided once the meeting has taken place in March 2026.
Regards,
Lebogang
I can confirm that Henry has provided you with feedback as well as the process involved with regards to the member's death benefit. As confirmed feedback will be provided once the meeting has taken place in March 2026.
Regards,
Lebogang