VERY UNPROFESSIONAL AND BAD SERVICE

I AM REALLY DISAPPOINTED WITH THE SERVICE I AM RECEIVING FROM NBC ITS BEEN 6 MONTHS WITH ME GOING BACK AND FORTH WITH THEM WITH MY MONEY, STILL NO DIRECT ANSWER , I DONT KNOW WHETHER THEY DO THIS SO THAT CAN ***** THESE FUNDS OR WHAT, THIS COMPANY IS FILLED WITH ****** AND ****S AND *********** NON TRAINED STAFF, NO ONE KNOWS WHAT IS HAPPENING...... I WANT MY MONEY I THINK I SHOULD TAKE LEGAL ACTION NOW.