Useless company

Nbc Holdings has to be the worst company ever, they don't answer their phones and if they do, you will wait forever for the transferred, and their claims administrators are very unprofessional. I got a call from them saying they have been looking for me for a couple of years because I'm a beneficiary to my late mom's funds unprovoked. They proceeded to send claim forms, i have not been able to submit them because of a Tax number which i don't know and the company she worked has been liquidated. You would assume that when an individual takes this cover they will fill in a form and a file will be created with all the relevant details like Tax number etc. Fast forward i decided to follow up on this and see if there's a way to claim without the tax number only for them to tell me that there are no funds. Why call me in the 1st place if there are no funds? also why appoint Tal Mkhondo to track me if there are no funds? i suspect when they called and asked for the impossible they wanted to ***** the funds. Ref number is:314877 and the administrator who just rep**** "no funds" without any explanation is Mmabatho Masha. I expect to be contacted with a detailed explanation since i can't get hold of you