KW
Kirsty W

1 reviews | Active since Nov 2024

21 Nov 2024, 10:07

UNPROFESSIONAL SERVICE

I am so upset that I have to go though this. I was divorced in March. All papers was sent and in order when I call I get put on hold then they can't put me through to the correct person as there lines are block. I get no feed back when I do get though I get told it must call back the next day. Same story

I am going to be taking this to the news this is not fair on the people that are relying on there money. They quick to take the money when the funds need to be paid but can't pay people there money when they are promised there money

0
Replies (2)
NBC Holdings Pty Ltd
NBC Holdings Pty Ltd's reply05 Dec 2024, 10:36
Official
good day Kirsty,

thank you for reaching out to us, we do apolgise for the inconvenience this delay has caused on your side. kindly provide me with the member's details for me to follow up with the claims team and provide feedback.

regards,

Lebogang Dioka
NBC Holdings Pty Ltd
NBC Holdings Pty Ltd's reply19 Dec 2024, 11:33
Official
Good day Kirsty,

We are sorry to hear of your experience with us, please note that your divorce order claim has been processed and payment was release today 19/12/2024. Kindly allow for 48 hours for payment to reflect.

regards,

Lebogang Dioka