Shocking Service - NBC Holdings

I am writing to express my profound disappointment with the level of service provided by NBC Holdings. Since April 3rd, my sister and I have been attempting to communicate with their office regarding our eligibility for a lump sum payment of R10,000 following the passing of our mother. Regrettably, our efforts to reach a knowledgeable representative have been met with continuous frustration and have yielded no fruitful outcomes. Despite numerous attempts to initiate contact, we have not received any response until recently, following an email communication that escalated our concerns. Mr. Anand Naidoo (the Divisional Manager in Durban) eventually contacted me, albeit his communication lacked substance and clarity. His explanation regarding a tax directive was inadequate and did not involve any effort to gather pertinent details from us, which gives the impression of an attempt to deflect our legitimate inquiries. This ongoing lack of responsiveness and the perceived evasive nature of the communication has left us feeling disregarded and neglected during a sensitive time.