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Hloniphile G

1 reviews | Active since Jan 2025

07 Jan 2025, 11:56

Sent from pillar to Post

The customer service is pathetic, there is no sense of urgency or accountability, I have been calling every other day with regards to a claim since 12 November, numerous times they promise to call back and sort out but nothing, I get sent from pillar to post.. I am dealing with a Tshepo Ngwenya who is the team leader and nobody else can assist me when he is not available, really what does one need to do to get help

0
Replies (6)
NBC Holdings Pty Ltd
NBC Holdings Pty Ltd's reply08 Jan 2025, 08:54
Official
good day Hloniphile,

Thank you for reaching out, kindly provide us with your ID number as well as your company name to follow up with Tshepo.

regards,

Lebogang Dioka
NBC Holdings Pty Ltd
NBC Holdings Pty Ltd's reply08 Jan 2025, 14:00
Official
good day,

As per our records, your two pot claim was paid out on 13/11/2024, if you are querying about a normal claim. Please note we have not received your claim form, kindly contact your HR to assist with completing the claim form and submitting it to us.

regards,

NBC Holdings
NBC Holdings Pty Ltd
NBC Holdings Pty Ltd's reply21 Jan 2025, 12:48
Official
Good day,

Please note Tshepo will contact you to discuss this matter.

regards,

NBC Holdings
HG
Hloniphile G's update13 Feb 2025, 13:08
Reviewer Update
I don't know how long it has been that I wrote this complaint , still not resolved Tshepo not contacting me , I don't know what else to do , I would never recommend this company to anyone, tota ly zero empathy with our monies
NBC Holdings Pty Ltd
NBC Holdings Pty Ltd's reply13 Feb 2025, 14:45
Official
Good day Hloniphile,

please note Tshepo tried contacting to no avail, kindly call him directly on ***

regards,


HG
Hloniphile G's update04 Mar 2025, 14:44
Reviewer Update
My Query is still not resolved, can't get hold of Tsepho been calling and emailing , is he the only person who can resolve this ???