Review for Portia – Tygervalley, Cape Town Office

I would like to extend my sincere appreciation to Portia at the Tygervalley branch for her outstanding support in handling my provident fund claim. After nearly three months of continuous delays, inaccurate information, and lack of communication from NBC – including unanswered calls, ignored emails, and a complete lack of follow-through from the administrators and manager – I was incredibly frustrated and disheartened by the process.

Despite submitting a complete application, I was later informed that my claim hadn’t even been processed due to an alleged issue with Section G. This was particularly upsetting, as previous correspondence (on which Thobile was CC’d) confirms the application was in order, and only one page had failed to reflect on the system.

Amid this ongoing struggle, Portia stood out as a beacon of professionalism and efficiency. In just two days, she achieved what I couldn’t accomplish in three months. She followed up diligently, expedited my claim, and ensured my payment was processed without further delay.

Portia’s service is a testament to what good customer care should look like – something NBC as a whole urgently needs to improve. Thank you, Portia, for your dedication and for restoring some trust in the process. You are truly an asset to your team.