Provident fund not paid out after 04 months

My brother lost his job from a Cleaning Company In December 2014, the HR lady told him that their Provident Payout is handled by NBC Holdings ,we are now going into month 5 and still my brother have not received any Payout and it is absolutely impossible to get any assistance from the Call centres as we have phoned multiple times and cannot even get through to a consultant. He is currently unemployed and its really annoying that he has to suffer while his money is being held by NBC and no one has even bothered to contact him to advice him of the amount he will receive and when. These people can learn a thing or two from Old Mutual. Totally annoyed