JH
Jovan H
1 reviews | Active since May 2025
13 Dec 2025, 10:31
Poor service with no help on accessing "ASK" portal
My partner and I have registered on the NBC website but each time we've attempted to access the "ASK" portal, it states "Access Denied". This was escalated to the e-mail address numerous times, that was provided on the error page but to date no response. This has been a very strenuous process.
Further troubleshooting confirms that this is not an error on my end but seems that no access was given to access my fund details linked to the profile.
CAN SOMEONE PLEASE HELP?????
Helpful (0)
Replies (6)0
Replies (6)
NBC Holdings Pty Ltd's replyOfficial
07 Jan 2026, 11:52Good day Jovan,
Apologies for this, can you confirm if your access issue has been resolved?
Regards,
Lebogang
Apologies for this, can you confirm if your access issue has been resolved?
Regards,
Lebogang
NBC Holdings Pty Ltd's reply07 Jan 2026, 11:52
Official
Good day Jovan,
Apologies for this, can you confirm if your access issue has been resolved?
Regards,
Lebogang
Apologies for this, can you confirm if your access issue has been resolved?
Regards,
Lebogang
JH
Jovan H's updateReviewer Update
07 Jan 2026, 12:02Good Day,
To date, no response on e-mail and trying to get in touch with your customer service department has been a nightmare.
Could you please assist?
Regards,
To date, no response on e-mail and trying to get in touch with your customer service department has been a nightmare.
Could you please assist?
Regards,
JH
Jovan H's update07 Jan 2026, 12:02
Reviewer Update
Good Day,
To date, no response on e-mail and trying to get in touch with your customer service department has been a nightmare.
Could you please assist?
Regards,
To date, no response on e-mail and trying to get in touch with your customer service department has been a nightmare.
Could you please assist?
Regards,
NBC Holdings Pty Ltd's replyOfficial
07 Jan 2026, 14:36Good day,
Thank you for the response, our team will contact you to assist you.
Regards,
Lebogang
Thank you for the response, our team will contact you to assist you.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply07 Jan 2026, 14:36
Official
Good day,
Thank you for the response, our team will contact you to assist you.
Regards,
Lebogang
Thank you for the response, our team will contact you to assist you.
Regards,
Lebogang
NBC Holdings Pty Ltd's replyOfficial
07 Jan 2026, 14:48Good day,
Please note our team tried to contact you on the provided number but the number does not go through, kindly provide us with an alternative number to contact you on.
Regards,
Lebogang
Please note our team tried to contact you on the provided number but the number does not go through, kindly provide us with an alternative number to contact you on.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply07 Jan 2026, 14:48
Official
Good day,
Please note our team tried to contact you on the provided number but the number does not go through, kindly provide us with an alternative number to contact you on.
Regards,
Lebogang
Please note our team tried to contact you on the provided number but the number does not go through, kindly provide us with an alternative number to contact you on.
Regards,
Lebogang
NBC Holdings Pty Ltd's replyOfficial
09 Jan 2026, 14:28Good day,
Please note our team has confirmed that they have contacted you and assisted you with your ASK query. Please confirm if you have since been able to log into your ASK record?
Regards,
Lebogang
Please note our team has confirmed that they have contacted you and assisted you with your ASK query. Please confirm if you have since been able to log into your ASK record?
Regards,
Lebogang
NBC Holdings Pty Ltd's reply09 Jan 2026, 14:28
Official
Good day,
Please note our team has confirmed that they have contacted you and assisted you with your ASK query. Please confirm if you have since been able to log into your ASK record?
Regards,
Lebogang
Please note our team has confirmed that they have contacted you and assisted you with your ASK query. Please confirm if you have since been able to log into your ASK record?
Regards,
Lebogang
NBC Holdings Pty Ltd's replyOfficial
26 Jan 2026, 12:50Good day Jovani,
Please note we your complaint will now be marked as closed as we have not received a response from you. Please contact us again via our call centre should you have any other query.
Regards,
Lebogang
Please note we your complaint will now be marked as closed as we have not received a response from you. Please contact us again via our call centre should you have any other query.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply26 Jan 2026, 12:50
Official
Good day Jovani,
Please note we your complaint will now be marked as closed as we have not received a response from you. Please contact us again via our call centre should you have any other query.
Regards,
Lebogang
Please note we your complaint will now be marked as closed as we have not received a response from you. Please contact us again via our call centre should you have any other query.
Regards,
Lebogang