Poor Service, frustrating to deal with.

The customer service is absolutely terrible. The employees are unprofessional, I’ve made numerous phone calls to enquire about my provident fund claim that was made on the 15th of November. The status of my claim on their website has been “waiting for tax calculation,” for weeks now, I called the call center, the lady who answered didn’t seem to know what’s happening and eventually told me that their system failed to auto generate the claim and that they would do it manually and I should call in 48 hours, I’ve followed up multiple times since then and it’s just been horrible service, the agents place me on hold without warning until I drop the call. They are unhelpful and refuse to answer my questions. When will my claim be processed? Why am I being penalized for their system failing to auto generate the claim? This is honestly the worst company to deal with, poor service, agents have no idea what’s going on and they keep telling you to call back in 48hrs and they just place you on hold when they can’t answer your questions.