Poor service and ************* information

My husband sent in a claim for his provident fund at the beginning of April 2025. We have been trying to get hold of someone foe some time ,trying to get feedback. I had to call different branches to get a working number and eventually was given one for Cape Town branch. A lady named Portia assisted a few times but also very vague with feedback. Last week my husbnad was advised that she did not know why it has not yet been released. I am not sure why they cannot follow up with Head Office to give proper answers. I have tried Head Office number a few times and can never get through. Today, I called the Cape Town branch again on his behalf. I spoke to a lady and boy I had such a strange conversation with her. She first told me that the claim was submitted in April and 1st approval was done on 12 May. It's in 2nd approval now. I asked what that meant and she just repeated the above. Followed by the fact that they don't deal with the claims themselves. I asked her if she could put me through to them instead. Wanting a better answer and she was not able to give it to me. She whispered and gave me a number for head office, the same number that is on the site and does not work. I tild her the number does not work. She said it does but not always - ridiculous. I then asked her if she could give me an email address instead, this after she was giggling if I can call it that, and answeing me as if I am talking nonsense to her. WHen I asked if she could give me an email address, she said that she does not like being pressured. I DON'T UNDERSTAND WHAT SHE FELT PRESSURED ABOUT. Her name is Nid. Or atleast that is what she told me. After asking her to spell it for me. After she told me she doesn't like being pressured, she put the phone one side and started talking to someone else there. She came back to the phone and said again she does not like being pressured. How does she do her job hen her boss tells her to do something? Does she tell the boss she does not like to be pressured? WOW. Me asking for a contact detail foe assistance is not pressuring anyone. I need proper assistance and if I can;t get answers from someone, I will ask the person who can give me the answers that I need. She then tells me that no one at head office will be able to assist me wither they will send me from one branch to the other, but the phones will all just ring. I have never had such a ridiculous caller when trying to solve an issue. In the end she told me it takes 2 months. She gave a date for release, where before she told me she does not have the information. SHe ended up putting the phone one side again while I was talking, to talk to someone else there, then she put the phone down. I don't know how this company can exist with workers like this. Whoever is reading this review, please do not consider this company for any investment. I myself, am glad that I am not invested with them. With all the pathetic reviews I've read here today, it it clear that the company should not exist, or maybe will function better if they employ competent workers who have manners and don't feel pressured when they are being asked for contact details.