POOR SERVICE

My mother has been trying to get feedback on her retirement claim at the Durban branch with no success. Firstly, when calling through the line rings for ages, and after a while cuts off. If she does get through to someone, they promise to call her back with feedback, but she only received a call back once out of all the calls made. Nor does anyone respond to emails. She is an elderly retiree who is left helpless not knowing where in the process her retirement claim is. I have been trying to assist her, however I am also not able to get concrete feedback. She even had to phone the Gauteng headquarters to get an alternative number for the Durban branch. If I could give this entity a negative rating I would. Their service is negligent and unprofessional.