Poor Customer Service from NBC Holdings

I am extremely disappointed with the service I have received from NBC Holdings. I was informed by Ms. Charmaine Kisten that my claim was sent for payment on 20 June 2025. NBC Holdings received my tax directive from SARS on 2 June 2025; however, to date, my funds have not been transferred to my preservation fund nor has the cash withdrawal portion been paid into my bank account. The preservation fund has been emailing them on a weekly basis and NBC has never responded to their emails.

Due to the ongoing delays and lack of transparency, I no longer have confidence in the communication or feedback provided by Ms. Kisten. I therefore request that my matter be escalated to a senior representative for urgent resolution.