No sense of urgency and no feedback

We’ve made a death claim (provident and pension fund) for our mother who passed on during the 15th of January through Magalies Water, we were requested to submit documents in July and the second week of August we had to resubmit them because they were not visible enough and on the second week of September we had to submit our mother’s ID copy and since than nothing has happened and no one is giving us feedback even Magalies Water. The person who has to process the claim is ****a Senne and they are not getting back to us or even giving us feed back. We want to know when the claim is going to be paid