NBC IS A DISGRACE!!!!!!!!!!!!

I wrote a review here last week and I was told the claims manager will assist and call me back. After submitting a claim in December, I was told that my second claim has not been assigned to anyone. I have not received any payout and no claims manager has called me. This is highly disappointing and rude for NBC to come and reply here but not follow up like they said.I will now take this to other social platforms maybe i will get a solution from other people who have faced the same issues that i am having.