NBC holdings

I app**** for my Provident fund last year November till today I haven't received my money and the guy I've been calling regarding my claim has blocked all the numbers am calling with now, Two weeks back I asked for somebody else to deal with my claim and that woman promise me last week Thursday that I will get the money in 48hours so today when I called she told that she's taking my application back to the guy who was helping me before and that guy just called me now that they will start everything from the start. I really need I think something is not right here I can't wait for so long and now they telling me this