Inconsistency and Lack of Communication

Our mother passed away on the 15th of January 2025 and we went through all the processes we had to go through to get our mothers provident and pension fund (investigation, board of trustees meeting, allocation of funds) after we were requested to submit documents on the 31st of July where on the 8th of August we had to resubmit them as they were not clear and we did this through Magalies Water. We only got a call on the 18th of September from HR of Magalies Water that they needed our mother’s certified ID copy which they have NEVER asked for which we have submitted on that very same day (the 18th of September) till this day no one from NBC Holdings has given us or HR of Magalies Water any response or feedback and we have been sending countless emails, it’s been 2 whole weeks since we sent our mother’s ID copy and 2 whole months since we submitted all the beneficiaries documents. Apparently the person who has to process the payout is ****a Senne and they lack communication one all ends.