HORRIBLE SERVICE EVER!

The frustration is beyond words, this has been the WORST experience ever. My mother has been waiting since December 2024 after submitting all the required documents, and this is now the 3rd (if not 4th) time I am forced to post a review. This feels like a ghost company.

After my last review, someone responded asking for her late husband's ID number to do a follow up, yet to this day NOTHING has been done. How is it possible that such an important matter is not taken seriously? How can a company request such sensitive documents and then never respond?

I have never in my life come across service this HORRIBLE. Judging from other reviews, it seems this is a pattern could it be that documents are requested but, when it’s time to pay out, excuses are made or worse? ***** is a real concern here.

My mother, who is nearly 70 years old, has now given up not because she received help, but because the stress and uncer*****y are just too much. She is now left to worry whether her personal documents are being misused for *****.