Frustrated

What an *********** company NBC Holdings is. It’s almost two years since I have app**** for the unclaimed benefit funds. I sent all the documents that were required and was told to wait for 6 weeks. After 2 months I called the company again and was assisted by Craig who assured me that all my documents were up to date therefore should wait for a week or 2 as there is delay due to Covid. Whenever I call them my calls gets routed to Lindiwe Hadebe who is forever sleeping and unprofessional. She is rude and she always says that she will call back or at times just disconnects my call. She will belittle you and be so rude as if you are her child or something. When I call back she drops my calls or just let’s the phone ring and not answer. Month end, you can’t get ahold of her at all. What really ****ed me off, when I called on Friday she asked, “Where did we get the forms from and who told us that we have payments or money from the unclaimed benefits”. Who the HELL is she. What exactly is happening here, we are being treated as if we are asking the company for a loan or some freebies whereas we are claiming what’s due to us. This is really starting to annoy me because we can’t even escalate the problem to their superiors. Management should really step in and lay off people who are not willing to work. What’s the point of working…there are many unemployed people who would cherish this job and who will probably do a much better job. This working from home thing is really not working especially not on our favour. We have to waste our own monies and airtime so that we can call and whenever we request for a callback they just inform you, “They not allowed to make outbound calls”… like really. Lindiwe Hadebe will really **** you off… I’m telling you…I’m really not satisfied with her service. I need to be assisted ASAP with regards to my funds and will appreciate it if someone from the management department would assist and to also put an end to this.