Extremely Poor Service from NBC

I’m extremely disappointed and frustrated with NBC’s service. I submitted my application in March 2025, and since then, the process has been painfully slow.

It’s nearly impossible to get through to anyone, and when I do, I’m met with excuses. The last update I received was on May 6th—they claimed they were still waiting on feedback from SARS. Since then, no one answers the phones, and there’s been zero communication.

I have no income and urgently need access to my provident fund. NBC’s lack of care and responsiveness is unacceptable. I need answers now.