Extremely Poor Service and Lack of Follow-up on Late Husband’s Pension Funds

I am writing to share my mother’s frustrating experience regarding her late husband’s pension fund, which has now been ongoing for over 8 months with almost no progress.

We recently discovered that ICT Tracing’s role is limited to tracing the beneficiary, collecting documents, and submitting them to the fund. The actual responsibility for contacting the beneficiary and following up lies with the pension fund administration.

Despite ICT Tracing having submitted all the required documents to Portia the person responsible for handling my mother’s claim 7 months ago, there has been no meaningful follow-up or communication from Portia or the pension fund. ICT Tracing has done their part diligently, but Portia has shown no interest in responding or moving the process forward.

How does a company hire someone who neglects such an important responsibility? It’s shocking and extremely frustrating.

After 8 months, NBC Fund Administration’s handling of this matter has been nothing short of the worst service I have ever encountered. My mother deserves better, and this level of negligence is unacceptable.