Disgusting service NBC holding Prstige department

Your company does not even deserve a star for its service; there is no communication consultant and no one responds to emails. I spoke with Chauke, who advised that the funds would be deposited by the end of September. When I called on 10.10.2023, I was told that there were outstanding documents, which were tax certificates. I sent an email to Chauke with the documents, but she did not even bother to reply or confirm that the document had been received. I called again on 17.10.2023 and was told that the payment had been processed and that I would receive the payment by Monday which was on 16.10.2023. On 18.10.2023, I called and spoke with Nomsa who advised that Chauke is not at work and the claim was sent for account verification she is unable to assist me as the claim was allocated to Chauke, and asked her if Chauke stays out of work for the entire month should I wait for Chauke without getting any assistance she said Yes cause she is dealing with the claim. Nomsa informed me that the claim had been forwarded for account verification and that I would receive the payment within 7 days. I attempted to phone your office at ***, but your reception is dropping lines.

I researched your Google reviews, Africa Complaints, and Hello Peter, and your company is horrible, your service is poor, and you are ripping people off.

Even your consultants require training; they are unfami**** with customer service.

I need feedback today or I'll escalate the matter.