Death Claim

I have been assisting my grandmother as one of the beneficiaries to her deceased son's claim named Vusi Wilson Zondi in Durban Branch who was an employee at UCL Company.

We have been receiving unclear updates. At first we were told that the payment will be made before the end of June 2024 but now it's the end of July no payment has been made. The latest update we received is that the claim needs to be authorized by two managers. Why does it takes so long to authorized the claim? A whole month?

Please this is unfair to my grandmother. She gets sick and cannot even afford to see a doctor let alone buy medication.

My email address in case they wish to advise us on the payment date ***