Communication and Information Is Key, Not The Nonsense that is happening there...

My Mum submitted a claim through a Talgoc, tracking company, in Nov 2017. Then claims process moved from them to NBC Holdings.

What bothers me with both entities is that they made me resubmit the same documents 3 times, which I easily obliged, since they 'NBC' couldn't track those documents on their system. Now, if Talgoc was affiliated with them, they Talgoc should have furnished them with those documents? I guess not.

Moving on, I then had to call NBC Holdings myself to get clarity on the issue back in Feb 2018, one of the consultants assured me that the documents have been through 'verification' and payment will be due in a month.

Ok, patient as I am, I waited, then 2 months passed, called them again, another consultant checked on the system, reassured me again, payment is due soon, they had a problem with my moms bank apparently.

Two weeks ago I call them, this other rude consultant, wished I was next to her so that I can choke her, she needs to be taught manners and respect. She told me the bank didn't verify the account, which confused me since this whole claim happened last year November, and no one from this kindergarten company didn't have the ***** to communicate with us since the bank 'Declined' verification.

This company needs to start engaging with their clients, if I were part of the management or something, I'd dismiss everyone, this consultants of yours don't want to work. Because if they really wanted to help us, they wouldn't wait after they notice something is wrong with a particular claim, the company also should learn to communicate.

As for me, I'm glad my fund is far away from this *********** company.

Sad, Katlego