Bad Service with withdrawal claim

I used to work for Red Alert and my claim was submitted on the 2 December 2024. I called two weeks after and i was told no one had been allocated to the claim. I called again 7th of January 2025. I was assisted by a lady called Liana I think and she told me that she would send my claim to the finance department. On the 21st of January 2025 I called again and I was told that my claim is waiting for tax certificate. I called again today the 28th of January 2025 and I am told one claim has been sent for bank verification and the other claim has not been assigned to anyone. Apparently the bank verification takes 3 weeks. I am higly dissapointed by this and I do not understand why there is a second claim not assigned to anyone till now. I have debts and monthly commitments that i need to settle with that money.... It is my money that was being deducted from my account. I am failing to understand why it is such a struggle now to get my withdrawal claim out. I would appreciate if the matter can be handled with urgency, failing I will have option but to let my attorneys handle this as they initially did with Red Alert.