Bad Service - No Help

Initially, I sent them an email on the 11th of March 2025 to request feedback on why I had not had the completion to the request for my pension funds. On Friday last week, 14/03/2025, I contacted their office and was told that the administrator was not in and they could not tell me what was going on with my claim. Around October, I only found out that I had a pension fund through a tracing company. I app**** around the 8th of November 2024 and was told it would take about three months. I did not count December because of the holidays, however, it is now the 18th of March 2025, and given the time frame it is past the due time. I again contacted them the whole day and was stuck listening to the fact that they would get to me but they never did until the end of the day when the administrator was gone again.