Bad service

I called i this morning to speak to the person who is handling my case Mosima (unclaimed), but I was transferred to another whom I didn’t get his name. I wanted to know about the progress of the case, he instead told me what has already been done on the case. I told him to please transfer me to the person handling my case (Mosima), She was in the same room as him I could hear them talking telling her that I’m refusing to listen to what he is saying then they decided to hang up on me. Bad service.