bad service

In 2002 my late husband retired and according to SARS directive an amount of R72860.79 was to be deducted from R374224.92 and only amount I received was R169217.30 and there was an otstanding loan amount of R85177.50 that was deducted biut paid back upon enquiring about the insured loan amount and for the past 12 years they have been sendoing me from pillar to post