AF
Andrea F
1 reviews | Active since Mar 2024
27 Jun 2025, 09:17
BAD CUSTOMER SERVICE
A family member of mine that lost her job in October 2024 has submitted a claim on the 11th of December 2024 up till now we had been calling and emailing every time with no end in sight imagine being unemployed and having to wait for more than 6 months for your money That you worked for truly disgusted with NBC we call and get sent from pillar to post and no one has answers this is UNACCEPTABLE
Helpful (0)
Replies (3)0
Replies (3)
NBC Holdings Pty Ltd's replyOfficial
27 Jun 2025, 10:38Good day Andrea,
Your complaint is important to us, and your frustration is noted, however please note that we have checked the record linked to the provided ID number and it seems the names are different to what you have provided on this platform. Due to the POPI Act we cannot provide any information to you without a Power of Attorney document. Kindly request the owner of the ID number to contact us directly on *** or contact our call centre on ***.
In the meantime, the member's details have been escalated to the relevant claims team.
Regards,
Lebogang
Your complaint is important to us, and your frustration is noted, however please note that we have checked the record linked to the provided ID number and it seems the names are different to what you have provided on this platform. Due to the POPI Act we cannot provide any information to you without a Power of Attorney document. Kindly request the owner of the ID number to contact us directly on *** or contact our call centre on ***.
In the meantime, the member's details have been escalated to the relevant claims team.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply27 Jun 2025, 10:38
Official
Good day Andrea,
Your complaint is important to us, and your frustration is noted, however please note that we have checked the record linked to the provided ID number and it seems the names are different to what you have provided on this platform. Due to the POPI Act we cannot provide any information to you without a Power of Attorney document. Kindly request the owner of the ID number to contact us directly on *** or contact our call centre on ***.
In the meantime, the member's details have been escalated to the relevant claims team.
Regards,
Lebogang
Your complaint is important to us, and your frustration is noted, however please note that we have checked the record linked to the provided ID number and it seems the names are different to what you have provided on this platform. Due to the POPI Act we cannot provide any information to you without a Power of Attorney document. Kindly request the owner of the ID number to contact us directly on *** or contact our call centre on ***.
In the meantime, the member's details have been escalated to the relevant claims team.
Regards,
Lebogang
AF
Andrea F's updateReviewer Update
27 Jun 2025, 10:46she does not have access to internet and has tried on numerous occasions to contact you guys its truly a disgrace that unemployed people need to wait more than 6 months for their money which is owed to them to be paid out
i have reached out on her behalf as she does not have the necessary funds to keep contacting you guys
DO BETTER
i have reached out on her behalf as she does not have the necessary funds to keep contacting you guys
DO BETTER
AF
Andrea F's update27 Jun 2025, 10:46
Reviewer Update
she does not have access to internet and has tried on numerous occasions to contact you guys its truly a disgrace that unemployed people need to wait more than 6 months for their money which is owed to them to be paid out
i have reached out on her behalf as she does not have the necessary funds to keep contacting you guys
DO BETTER
i have reached out on her behalf as she does not have the necessary funds to keep contacting you guys
DO BETTER
NBC Holdings Pty Ltd's replyOfficial
09 Jul 2025, 13:42Good day Andrea,
Please note that the member's claim has been processed and payment has been released kindly allow for 48 working hours to receive payment.
Regards,
Lebogang
Please note that the member's claim has been processed and payment has been released kindly allow for 48 working hours to receive payment.
Regards,
Lebogang
NBC Holdings Pty Ltd's reply09 Jul 2025, 13:42
Official
Good day Andrea,
Please note that the member's claim has been processed and payment has been released kindly allow for 48 working hours to receive payment.
Regards,
Lebogang
Please note that the member's claim has been processed and payment has been released kindly allow for 48 working hours to receive payment.
Regards,
Lebogang