Ask your company to move from NBC Holdings, or deal with months of no service

My experience with this company has been horrible. Not only do they not call you back when you request it, they appear to not have sufficient staff to man their customer service. They have not taught that handful the meaning of "customer" or "service". Their sales department on the other hand, that department makes sure to get in bed with as many big companies as they can. NBC Holdings' business model is strictly sales first, claimants last. The nature of the business is such, that by the time you enquire about your funds, you have not been with your last company for months. And that company has no real urgency in holding NBC to their contractual duties, because you are no longer an employee. I have seen first hand how little regard NBC Holdings has for customers. They know their service is bad too. Why else would they turn off commenting on their Facebook? Or automate their Facebook Messenger? Go see the few posts that allow comments - it's full of complaints about the terrible service. They seem to consider the claimants to be a nuisance. Look at their excuses everywhere, here included. Hey NBC Holdings, a tip for you: You could prevent people using this platform as a last resort for communication, if you make it easier to speak to a human elsewhere. Now please please contact me on my cellphone.