A year of Unpaid Risk & Provident Fund

Never inmy life have I dealt with so much incompetence in an insurance company. My mother passed away a year ago and her Risk & Provident fund are still due to us and the consultants have been helpful thus far, however from April 2018 we have been told that the reason for non payment is because the board of directors has not sat down to sign off the payment documents in a year. Is this a ****a shop??? In a full year the directors have not met??? Seriously this cant be true. Surely there is a way to expedite this process and part ways. We are not even waiting for a Million rands yet the run around given here is ridiculous. This company can do better if it wants to compete with big Provident fund companies.