JB
Juan B

1 reviews | Active since Mar 2016

14 Jan 2018, 18:52

Master in "never ending stories". One man Band that tries to be "Corporate"

Where do I start - to be honest, I don't know!!!!!!!

Firstly if there was a MINUS 10 Star selection, It would be the selection to make.

I started off in communication with SEAN CASSERLEY in November 2017 and end result after a "ding-****" never ending excuses, stories and don't now what excuse to come forward ended in getting enough of this ding **** mickey mouse play around one man band.

I had to request my full refund and eventually, surprisingly got it..... and only knowing that I'm a forensic auditor and I was about to really get to him now.

I'm not going to make a long story about this. Honestly, please don't be charmed by hie nice text messages and his real efficiency via his website and e-mail communication. It looks like that you deal with a very successful corporate organisation, but boy o boy the one man band does not fly with me. Yes demanding immediate full payment and then 3 months along the road just had enough of this deception.

Please please stay away from this "company" or one man band. You might be impressed with his very successful verbal efficiency............................ but delivering ........ OOOOO NO.

Sean thank you for my refund and to be honest, you not the kind of person of "Company" (One man band) I want to be associated with.

As "Managing Director" of your company, I wonder what your Monthly Board of Directors Meeting look like?????

Have a nice day, but this kite is NOT flying with me. I'm sparing you the embarrassment in placing All the ding **** excuses. To be honest, I have some kind of intellectual savvy and I know when stories (fantasy) become a reality for some.

Cheers and I wish you lost of good luck.... you are going to need it.

Bye.

Juan Blignaut

0
Replies (3)
Navshop SA
Navshop SA's reply14 Jan 2018, 19:17
Official

Good Evening Juan.

Thank you for your review. I completely understand that the ball was dropped on your order and I take full responsibility for that. We will take this as a learning curve and will build from it and rectify the service delivery issues.

We have never ever tried to create the impression that we are a large scale operation. There are numerous businesses in South Africa that operate as small business operations. We have create wide networks over the years with our installation partners around the country that allows us to stay small where we can offer advice to our clients on a more personal level.

Your profession did not have anything to do with the processing of your refund. I actually offered you a refund previously which you declined and was processed on your request.

I am however very apologetic that we could not get your job done and this is not an indication of our knowledge and experience in the trade. I apologise for your experience and look forward to discussing this on a more personal level so we can take something out of this and better our entire offering.

Once again, please accept my sincere apologies.

Regards

Sean Casserley

Managing Director

Navshop SA (PTY) Ltd

JB
Juan B's update14 Jan 2018, 21:41
Reviewer Update
Dear Sean. (I'm not in the mood of spending hours with you.... writing and engaging on matters that is of no importance for me any more, especially anything to do with the NAVSHOP SA .... I know I will just be smooth talked again), However you have rep**** and I need to set the record straight in public and comment on your misleading reply. (You actually prompt my response below in your reply - you should have rather left it there and just acknowledged your mistakes). Once again I would like to set the record straight and I think it is proper to make this public. Once again it is "great" "nice" "right thing to do" "excise" "damage control" " saving face" and call it what you want to have these great words and apologetic situation portrayal. (Taking the blame and will learn from it......... it is not going to go away with nice words, though interesting enough, appreciated!!!!). I sincerely hope you are going to institute corrective measures in your company and widely established partners throughout the country. It boils down to one thing. I have established what the truth is concerning the orders and so-call delivery issues you have had. You have NOT been straight and forthcoming with me as your client at ALL wrt orders and deliveries, inclusive of specifications / models / trim etc. So please don't let us go that way. (Public knowledge on what the real facts are, will just going harm you and your company further). I'm surprised that you say you have a well established network throughout the country..... "..........wide networks over the years with our installation partners around the country....." (now that you mention it) and to be honest, my opinion that you should understand the term "partners". Just alarming to have a report on the so-called "techies" or partners that you refer to, that works for you is actually only people that you contact to assist you with installations......... for sure not your well established network / partners here in Bloemfontein. (Ok, let's be transparent, I will liaise again with the companies you have indicated to me here in Bloemfontein and request confirmation that they are "installation partners" of the NAVSHOP SA. If they can provide confirmation of such "partnership", I will gladly rectify it here on Hello Peter and will post the rectification report to clear your interpretation of "Installation Partners". However if not confirmed, which has already been established, then I do have an obligation to the public to publish such denials as formal "Installation Partners". I think that is objective and transparent. Then we have cleared this issue and I will gladly have clarity and transparency to be public. But never the less, I have already established contact with the companies you have indicated in Bloemfontein that you use for your installations. There is no such thing of your "techies" that do All your installations. Smooth talk, reasons, excuses that don't make sense and just non-coherence of the flow of information from your personal office (Cell Phone) does not fly with me. I do have some kind of understanding when I was taken for a ride. Therefore you are hugely mistaking in saying ...."indication of our knowledge and experience in the trade". I'm of the opinion your experience and expertise lacks hugely, especially that you are the one man band that markets, source, order receive, schedule own operations and even install yourself. For me that is not a level of huge expertise, for sure not. (No service delivery and I shiver if I think about your "after service" as what clients has reported on Hello Peter already in the past). So feel free to challenge me on just what I have said, I will gladly post a detailed report indicating all the nice "bull-*******" smooth talk and excuses. I have drawn the line and you exactly know what I'm talking about. So sorry Sean, after your reply not setting the record straight, taking the blame that you have messed up, but hiding behind supply and delivery problems, I have taken off my hand gloves and I'm calling a spade a spade, I challenge you please contest what I have said above, I will gladly make it public. Reason you ask?....... I have done my home work on all what you have said / reported / text / messaged / orders / deliveries, etc, and Boy Oh Boy........ So, I rather suggest that you accept the negative criticism, learn from it, stop smooth talking, take the blame you have messed up seriously, and do what is expected from you. STOP STOP TO BE IN BUSINESS IF YOU CAN NOT DELIVER. Oh yes, by the way I'm not interested in any mails and personal interaction with you. I only interact with honest business people and hate smooth talk and excuses (lies). So have a nice year and I trust you will be looking at yourself in another way and correct your way in doing business. You should not last to long any more if you do such business you have tried to do with me. You have failed 2 million percent my friend. In Closing. Remember one thing in life. HONESTY (no lies) is the only way to build a huge successful company. Therefore you will be Blessed by our Lord when you do honest business. (That is the message I would like you to place in your heart). SO I have said my say and that is the truth and I will be more than available if you challenge me on my information in hand to post it here on Hello Peter. God Bless. Bye Juan Blignaut
Navshop SA
Navshop SA's reply14 Jan 2018, 22:29
Official

Good Evening Juan.

Once again, please accept my apologies.

I accept responsibility for the mistakes made and for the terrible experience and will take your words to heart and build from there.

Have a fantastic 2018

Regards

Sean Casserley

Managing Director

Navshop SA (PTY) Ltd