1 reviews | Active since Feb 2017
AVOID GO ELSEWHERE
<p>Identical with Schuttch and Reiner-du-Plessis</p> <p>Head unit purchased for Mercedes CLS.</p> <p>If you have an expensive car!!! Go elsewhere..</p> <p>Days and days of waiting and Seans endless excuses. Update after update?. Fitting compitancy abysmal as head short found after battery ****ed and fault found by another more professional fitter. Reception on radio ****, more excuses. Vehicle now to go into Merc as the radio/sat nav is interfering with electronics.</p> <p><br />Rating: -5</p>
Good Afternoon Peter.
I am extremely sorry that you are having issues with your unit in your Mercedes Benz. I find it incredibly amazing how one can jump on to some sort of social media to complain without posting any of the facts. We deal with expensive vehicles on a daily basis and we treat every vehicle with respect and supply products that have been hand picked from specific suppliers. This does not mean that all systems we supply are issue free. They are afterall aftermarket and certain installs need a bit more time and problem solving to get them 100%.
Firstly, i have been more than happy at every single turn to help you with any issues. I am still sitting with an antenna we ordered in for you however when my time line did not suit yours, you subsequently blocked me via whatsapp messenger and via cellphone so I had not means to make contact with you.
You did not raise any of the issues apart from radio reception you mentioned above with me. If you had done so I would have immediately made an arrangement to get the necessary information from the factory and get our technicians out to you to check out the faults. You chose not to make contact with me and to rather post online.
If you would like us to do an investigation into the cause of the issues, please send me an email at *** and I will make the necessary arrangements.
The unit supp**** is an aftermarket system first of all and because of the original wiring harness which was a fibre optic lead not being compatible with any other aftermarket system, a bypass lead is used to bypass the original fibre optics. This was explained to you right in the beginning. Therefore if the vehicle was put on to a diagnostic, the vehicle would read an error as components are missing from the vehicle as the fibre optic loop has been removed.
If it is affecting any other electronics in the vehicle, please let me know exactly what it is affecting and I will gladly have it investigated to find a solution for you.
Any other supplier of these products in SA would have disappeared after your first request for help. I do not work like that. I dealt with your issues previously and gave you a plan of action regarding the antenna you wanted. It did not suit you and you blocked communcations with me for what reason I do not know. If you still want it let me know and we can make an arrangement to get it sorted out.
It is completely unnecessary to post online when you could given me a shout and spoken to me. I would have gladly spoken with you and we could have come to a solution here.
Please make contact with me via email or cellphone so I can go through the issues and faults you mentioned above and work on a solution for you.
Just to reiterate, I am 100% happy to look at any faults and find any solutions required to get your problem sorted out. Please just communicate with me and restore communication channels so I am able to do so.
Kind Regards
Sean Casserley - Managing Director - NavShop SA (PTY) Ltd
Best regards,
Good Afternoon Peter.
I am extremely sorry that you are having issues with your unit in your Mercedes Benz. I find it incredibly amazing how one can jump on to some sort of social media to complain without posting any of the facts. We deal with expensive vehicles on a daily basis and we treat every vehicle with respect and supply products that have been hand picked from specific suppliers. This does not mean that all systems we supply are issue free. They are afterall aftermarket and certain installs need a bit more time and problem solving to get them 100%.
Firstly, i have been more than happy at every single turn to help you with any issues. I am still sitting with an antenna we ordered in for you however when my time line did not suit yours, you subsequently blocked me via whatsapp messenger and via cellphone so I had not means to make contact with you.
You did not raise any of the issues apart from radio reception you mentioned above with me. If you had done so I would have immediately made an arrangement to get the necessary information from the factory and get our technicians out to you to check out the faults. You chose not to make contact with me and to rather post online.
If you would like us to do an investigation into the cause of the issues, please send me an email at *** and I will make the necessary arrangements.
The unit supp**** is an aftermarket system first of all and because of the original wiring harness which was a fibre optic lead not being compatible with any other aftermarket system, a bypass lead is used to bypass the original fibre optics. This was explained to you right in the beginning. Therefore if the vehicle was put on to a diagnostic, the vehicle would read an error as components are missing from the vehicle as the fibre optic loop has been removed.
If it is affecting any other electronics in the vehicle, please let me know exactly what it is affecting and I will gladly have it investigated to find a solution for you.
Any other supplier of these products in SA would have disappeared after your first request for help. I do not work like that. I dealt with your issues previously and gave you a plan of action regarding the antenna you wanted. It did not suit you and you blocked communcations with me for what reason I do not know. If you still want it let me know and we can make an arrangement to get it sorted out.
It is completely unnecessary to post online when you could given me a shout and spoken to me. I would have gladly spoken with you and we could have come to a solution here.
Please make contact with me via email or cellphone so I can go through the issues and faults you mentioned above and work on a solution for you.
Just to reiterate, I am 100% happy to look at any faults and find any solutions required to get your problem sorted out. Please just communicate with me and restore communication channels so I am able to do so.
Kind Regards
Sean Casserley - Managing Director - NavShop SA (PTY) Ltd
Best regards,